Your personal data matters to us. This Privacy Policy explains exactly what information starbet collects from Filipino players, how we use it, who we share it with, and the rights you hold over your own data.
A plain-language summary of what matters most — the full legal text follows below.
All personal information stored by starbet is protected using 256-bit SSL/TLS encryption, secure data storage with access controls, and industry-standard security protocols. Your Philippine mobile number, ID documents, and payment details are never stored in plain text.
starbet does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Data shared with service providers is strictly limited to what is necessary for them to perform services on our behalf under binding confidentiality obligations.
Filipino players have the right to access, correct, and request deletion of their personal data. You may also withdraw consent for certain types of processing — including marketing communications — at any time through your account settings or by contacting our support team.
starbet only processes your personal data where we have a lawful basis for doing so — including contractual necessity, legal obligation (KYC and Anti-Money Laundering compliance), legitimate interest, and your explicit consent where required.
Personal data is retained only for as long as necessary for the purposes it was collected, or as required by applicable law. Account data is generally retained for a minimum of five years after account closure to comply with financial record-keeping obligations.
If we make material changes to this Privacy Policy, we will notify you via email or in-platform notification before the changes take effect. This page always displays the current version and effective date so you know exactly what applies to your data.
starbet is committed to handling the personal information of its players with care, transparency, and respect. As an online gaming platform serving Filipino players, we understand that the personal and financial data you share with us carries significant trust. This Policy sets out clearly what data we process, why we process it, who we may share it with, how long we keep it, and what rights you hold as a data subject.
This Policy applies to all personal data collected through the starbet website (starbet.vu), mobile application, customer support channels, and any other point of interaction between you and starbet. It covers data collected from registered Account holders and from visitors who browse the Platform without registering.
starbet takes applicable data protection obligations seriously and has implemented technical and organisational measures to ensure your data is processed lawfully, fairly, and securely at all times.
The categories of personal data we collect from starbet players include the following:
starbet collects personal data through the following channels:
starbet uses the personal data we collect for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation, authentication, and management | Registration data, device data, communication data |
| Age verification and KYC compliance (21+ requirement) | Date of birth, KYC documents, identity data |
| Processing deposits, wagers, and withdrawal requests | Financial data, identity data, KYC documents |
| Preventing and detecting fraud, money laundering, and prohibited conduct | All categories, including technical and gaming data |
| Responsible gaming monitoring and enforcement of player-set limits | Gaming activity, financial data, responsible gaming settings |
| Customer support and complaint resolution | Registration data, communication data, transaction data |
| Personalisation of gaming experience and promotional offers | Gaming activity, preference data (with consent) |
| Marketing communications (where consent is given) | Contact details, marketing preference records |
| Platform security, maintenance, and technical improvement | Technical and device data, session data |
| Compliance with legal and regulatory obligations | All categories as required by applicable law |
starbet processes your personal data on the following legal bases:
starbet does not sell your personal data to third parties. We may share your data in the following circumstances:
We engage third-party service providers who process data on our behalf under binding data processing agreements. These include payment processors (GCash, Maya, bank partners), identity verification and KYC providers, game software suppliers, customer support platform providers, fraud prevention and cybersecurity specialists, and cloud infrastructure providers. All such providers are required to process your data only for the specific purposes we instruct and to maintain appropriate security standards.
starbet may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, regulation, court order, or legal process. This includes disclosures required under Anti-Money Laundering legislation, gambling regulation, and tax law.
In the event of a merger, acquisition, restructuring, or sale of assets involving starbet, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to applicable data processing arrangements.
Where required to prevent or investigate fraud, money laundering, or collusion, starbet may share data with relevant industry partners, fraud prevention databases, and law enforcement in accordance with our legal obligations.
starbet uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be opted out of without ceasing use of the Platform.
starbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
starbet retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
As a data subject, you have the following rights in relation to your personal data held by starbet. These rights may be subject to conditions and limitations under applicable law:
Request a copy of the personal data starbet holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data, where no legal obligation to retain it exists.
Request that we limit how we process your data in certain circumstances.
Receive a copy of data you provided to us in a structured, machine-readable format.
Withdraw consent for marketing or non-essential processing at any time.
To exercise any of these rights, please contact the starbet data privacy team via live chat or at support@starbet.vu. We will respond to verified requests within thirty (30) days. Identity verification will be required before processing requests to access or delete personal data.
Age verification is conducted as part of the registration and KYC process. Parents or guardians who believe their child may have registered or used the Platform without authorisation are encouraged to contact our customer support team immediately so that appropriate action can be taken.
starbet may transfer personal data to third-party service providers located outside the Philippines where this is necessary for Platform operations — for example, to cloud infrastructure providers, game technology suppliers, and identity verification services operating internationally.
Where personal data is transferred internationally, starbet takes appropriate steps to ensure that the transfer is lawful and that adequate protections are in place, including contractual safeguards with recipient organisations. starbet does not transfer personal data to countries that lack an adequate level of data protection without ensuring appropriate safeguards are implemented.
The starbet Platform integrates third-party game software and payment services. While these integrations are carefully selected and governed by contractual agreements, starbet's Privacy Policy does not cover the data practices of third-party game providers or payment services operating under their own privacy frameworks. We encourage you to review the privacy policies of any third-party services you interact with directly, such as GCash, Maya, and your banking provider.
With your consent, starbet may send you marketing communications about promotions, new games, seasonal events (including Philippine holidays and sports events), and other Platform updates. Marketing communications are sent via SMS to your registered Philippine mobile number and via email where provided.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional messages related to your Account — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as a necessary part of the service.
15.1 starbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. Material changes will be communicated to registered players via email and/or in-platform notification at least seven (7) days before the changes take effect, unless immediate implementation is required by law.
15.2 The current version of this Policy, together with the effective date and version number, is always available at this page. We recommend reviewing this Policy periodically. Continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.
15.3 If changes to this Policy materially affect how we process data in ways that require your fresh consent, we will seek that consent through appropriate in-Platform prompts before continuing to process your data on those bases.
If you have any questions, concerns, or requests relating to this Privacy Policy or how starbet processes your personal data, please contact us through the following channels:
Six rights every starbet player holds over their personal data — and how to use them.
Request a full copy of the personal data starbet holds about you, including Account details, KYC records, transaction history, and communication logs. Contact our support team to submit a Subject Access Request.
If any of your personal information held by starbet is inaccurate or out of date — such as a changed mobile number or a name correction — you can update it via Account Settings or by contacting our support team directly.
Request erasure of your personal data where there is no legal obligation to retain it. Note that financial and KYC records must be retained for a minimum of five years under applicable AML regulations, even after Account closure.
Ask us to limit how we use your personal data in circumstances where you contest its accuracy, object to processing, or where the data is no longer needed but you require it for legal purposes.
Receive a structured, machine-readable copy of the data you provided to starbet — useful if you wish to transfer your information to another service or simply keep a personal record of your data.
Withdraw your consent for marketing communications or personalisation features at any time through Account Settings or by messaging our support team. Withdrawal is immediate and won't affect prior processing carried out under valid consent.
The starbet support team handles all privacy queries in English and Tagalog, around the clock. Reach us via live chat for the fastest response.
21+ only. · Terms & Conditions · Responsible Gaming